Terms of Business

One Cre8tive Last updated: 07/07/2026

These terms apply to all work carried out by One Cre8tive (“we”, “us”, “our”) for clients (“you”, “your”), including websites, branding, graphic design, print, social media management, and theatre and events work. By engaging us for a project, you agree to these terms.

1. Quotes and Estimates

All quotes are valid for 30 days from the date issued unless stated otherwise. Prices are based on the project scope discussed at the time; work outside that scope (additional pages, revisions beyond what’s agreed, new features, etc.) may be quoted separately.

2. Deposits and Payment Schedule

For most projects, we require a deposit of 50% before work begins, with the remaining balance due on completion, unless a different schedule has been agreed in writing (for example, staged payments on larger projects).

For ongoing services (social media management, retainers, maintenance), invoices are issued monthly in advance unless otherwise agreed.

3. Invoice Payment Terms

Invoices are due for payment within 14 days of the invoice date, unless a different term has been agreed in writing.

Payment can be made by bank transfer to the details shown on the invoice, quoting the invoice number as reference.

4. Late Payment

If payment is not received by the due date, One Cre8tive reserves the right to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, currently set at 8% above the Bank of England base rate, calculated daily from the due date until payment is received in full.

A fixed compensation fee may also be applied in line with the Late Payment of Commercial Debts Regulations:

Continued non-payment may result in work being paused on current or future projects until the account is brought up to date. If you anticipate a delay in payment, please contact us as soon as possible, we’re always happy to discuss this.

5. Cancellations

If you cancel a project after work has started, you’ll be invoiced for the work completed up to that point, calculated on a pro-rata basis against the agreed project fee. Any deposit paid is non-refundable, as it covers time already allocated and scheduled to your project.

6. Revisions

Each project includes an agreed number of revision rounds, confirmed at the quote stage. Additional revisions beyond this, or changes that fall outside the original brief, may be chargeable at our standard rate. We’ll always let you know before carrying out any chargeable extra work.

7. Content and Assets

You’re responsible for providing accurate, final content (text, images, logos, branding assets) in good time. Delays in receiving content may affect project timelines. We’ll flag if anything supplied (such as images) raises copyright, permissions, or safeguarding concerns (for example, images of children), and may ask for written confirmation that you have the right to use them.

8. Ownership and Copyright

Once a project is paid in full, ownership of the final delivered work (website, designs, artwork) transfers to you, except for:

We retain the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing.

9. Hosting and Maintenance

Where we provide hosting, domain management, or ongoing maintenance, this is charged separately and detailed in your specific agreement. We are not responsible for issues arising from third-party hosting, plugins, or services outside our management.

10. Liability

We take reasonable care in all work carried out, but we can’t guarantee specific business outcomes (such as sales, bookings, or search rankings) as these depend on many factors outside our control. Our liability for any claim relating to a project is limited to the value of fees paid for that project.

11. Confidentiality

We treat all client information as confidential and won’t share it with third parties, except where necessary to deliver the project (for example, hosting providers or plugin developers) or where required by law.

12. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page, and the version in place at the time of your invoice or agreement will apply to that project.

If anything here is unclear, or you’d like to talk through a specific project, get in touch: hello@onecre8tive.co.uk